Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also available when offered at checkout.

2. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

3. How long does shipping take?

After processing, standard shipping generally takes 5–7 business days.

The estimated total delivery time, including processing, is approximately 6–10 business days.

4. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

5. Where do you ship?

We currently ship orders to addresses within the United States.

Available shipping options and destinations will be shown during checkout.

6. Can I change my shipping address after placing an order?

If you notice an incorrect shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before your order is shipped.

Once an order has entered processing or shipment, we may not be able to make changes.

7. What is your return policy?

We offer a 30-day return period for eligible purchases.

Returned items generally must be unused, unworn, in their original condition and packaging, with applicable tags and proof of purchase.

Please contact us before sending a return.

8. What if I receive a damaged or incorrect item?

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and determine an appropriate solution.

9. When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

10. Can I exchange an item?

If you would like a different product or item, the usual process is to return the original eligible item and, once the return is accepted, place a separate order for the replacement item.

11. How can I contact customer support?

For questions about products, orders, payments, shipping, returns, or refunds, you can contact us at:

Email: support@mloshoes.com

Business: Claytano Corporation

Address:
440 Monticello Avenue, Ste 1802 PMB 597586
Norfolk, VA 23510-2670
United States

When contacting us about an order, please include your order number and the email address used during checkout so we can assist you more efficiently.

12. Is my payment information secure?

Payments are processed through secure payment processing providers. We take reasonable measures to protect transaction information and do not ask customers to send complete credit card details through email.

13. What currency are prices displayed in?

Unless otherwise stated at checkout, prices on our website are displayed in U.S. Dollars (USD).

14. What should I do if my package is delayed?

Please check the tracking information provided by the shipping carrier first. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

If you need further assistance, please contact our customer support team.

15. How can I contact MLO?

You can contact us by email at support@mloshoes.com.

We are happy to assist with questions regarding your order or shopping experience.